Feedback
At Ready Enable, we are always looking for ways to improve our services.
We welcome all feedback, including complaints.
If your complaint is about the NDIS or your NDIS plan, you can contact
1800 800 110 or email
feedback@ndis.gov.au
At Ready Enable we encourage feedback from our customers on our services so that we can make improvements. You can email
info@readyenable.com.au or call us on
1800 966 028.
Your feedback will be treated confidentially and we will work with you to resolve issues as quickly as possible.
We will take immediate action if/where there appears to be a high risk of harm, neglect, or abuse. This applies to both staff and customers.
If you are dissatisfied with how we have handled your complaint or the outcome of your complaint, you can ask for a supervisor or manager to review your complaint and how it was handled.
After this, if you are still not satisfied, you may seek assistance from the NDIS Quality and Safeguards Commission.
NDIS Quality and Safeguards Commission
The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS services and supports.
If you are in New South Wales or South Australia, a complaint can be made to the NDIS Commission by here or by phoning
1800 035 544
(free call from landlines) or TTY 133 677 or National Relay Service and ask for
1800 035 544
You can also make a complaint to the Commonwealth Ombudsman by phone
1300 362 072.
CONTACT
ADDRESS
PO Box 487, Alexandria NSW 1435
READY ENABLE ACKNOWLEDGES
Aboriginal and Torres Strait Islander peoples as the traditional custodians of our land. We acknowledge the Gadigal of the Eora Nation as the traditional custodians of this land on which we work, Sydney.
